Contact Support · 聯絡支援

We're here to help. Reach us through any of the channels below.
有任何問題，歡迎透過以下方式聯絡我們。

✉️

Email · 郵件

Best for detailed questions, bug reports, or account issues · 適合詳細問題、Bug 反饋或賬號相關事宜

✉️ [email protected]

💡 Please include your device model and iOS version when reporting a bug.
反饋 Bug 時，請註明裝置型號和系統版本，有助於我們更快定位問題。

𝕏

Twitter / X

Quick questions, feedback, or just to say hi · 快速提問、反饋建議，或者打個招呼

𝕏 @MedilensApp

FAQ · 常見問題

How long does it take to get a response? · 多久會收到回覆？

We typically respond within 1–2 business days. · 我們通常在 1–2 個工作日內回覆。

I forgot my password. · 我忘記密碼了怎麼辦？

Use the "Forgot Password" link on the login screen to reset via email. · 在登入頁面點選"忘記密碼"，透過郵件重置即可。

How do I cancel my subscription? · 如何取消訂閱？

Go to iPhone Settings → Apple ID → Subscriptions → MediLens, then tap Cancel. · 前往 iPhone 設定 → Apple ID → 訂閱 → MediLens，點選取消即可。

My scan result looks wrong. · 掃描結果有誤怎麼辦？

You can manually edit any value on the verification screen before saving. If it's a recurring issue, please email us a screenshot. · 在核對頁面可以手動編輯任何數值。如果問題持續出現，請截圖發郵件給我們。